Churchill Retirement Living's Customer Charter

We are committed to:

• Treating Customers FAIRLY as set out in the Consumer Code for Homebuilders
• Providing Customers with COMPREHENSIVE information on their purchase in an easy to understand format
• Ensuring information is accurate, up to date and RELIABLE for Customers to make sound buying decisions
• Providing a FIRST CLASS, friendly, caring and professional service to our Customers
• Following the Property Misdescriptions Act and ensuring ACCURACY in all information provided to you both verbally and written
• Ensuring BEST PRACTICE in all we do and continually monitoring service levels through Customer Research
• Providing EXCELLENT levels of SERVICE both during the buying process and after the move in
• Providing you with CONFIDENCE to buy knowing you have the reassurance of the NHBC warranty
• We GUARANTEE an efficient handover of your apartment which will be clean and ready for the day you move in
• Ensuring Millstream Management Services oversees the smooth and efficient running of our developments to meet our HIGH EXPECTATIONS