Customer Enquiry Consultant

Customer Enquiry Consultant - Ringwood

About us

We are Churchill Retirement PLC, the fastest growing company in the UK retirement house building sector and we’re looking for people like you.

We’re a family-run, privately-owned business and we’re going places.  We’re proud of what we do and the people we work with. We have ambitious plans for the future, now employing over 600 people.

We pride ourselves on building beautiful, quality and purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Our developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence.

We’ve won a host of awards; most recently we have been recognised by The Sunday Times as the 3rd  Best Company to Work For and became the first ever retirement living specialist to have been named overall ‘Housebuilder of the Year’ by the WhatHouse? Awards.

About the role

We’re looking for a Customer Enquiry Consultant to work in our stunning Head Office in Ringwood. 

You’ll be capturing sales enquiry data by handling phone calls, website and written communications.  After the enquiry, you’ll be responsible for recording all relevant information on our Sales & Marketing database.

You’ll liaise on a regular basis with the Sales & Marketing Team, including regular feedback to your manager.  

Hours of work are 9.00am to 5.30pm Monday to Thursday and 9.00 to 5.00pm on Friday, with one hour for lunch.  Although predominantly office based, there is a requirement to attend Group Sales and Marketing Team meetings. 

About you

We’re looking for a professional and personable individual with an excellent telephone manner.  It’s essential that you have recent office experience, preferably in a Property environment, including excellent keyboard and word processing skills with knowledge of Word, Excel and Outlook.  Previous customer service experience, preferably within retirement, is also essential. 

You’ll need to be comfortable working under pressure to achieve targets and using your initiative to problem solve. 

How you’ll be rewarded

  • Competitive salary
  • Annual holiday entitlement - 24 days + Bank Holidays
  • Group Personal Pension Plan
  • Life Assurance
  • John Lewis vouchers for expectant parents
  • Day off on your birthday
  • Heath screening
  • Eye Care Scheme
  • Training Courses
  • Professional development

If you want to be part of our success story, please send your CV and a covering letter to yourcareer@crl.co.uk quoting reference number GRP1190. Closing date for applications is 18.06.21.

Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty