Job Title: Customer Enquiry Consultant
Reward & Benefits: Competitive salary and excellent Colleague benefits
- Fantastic opportunity to join our expanding customer relations team, who manage all incoming enquiries for our prospective customers.
- Based in our stunning head office, you will be joining a wonderful close-knit team, who work in support of one another and celebrate each other’s achievements.
We are Churchill Retirement PLC, the fastest growing company in the UK retirement house building sector and we’re looking for people like you.
We’re a family-run, privately-owned business and we’re going places. We’re proud of what we do and the people we work with. We have ambitious plans for the future, now employing over 600 people.
We pride ourselves on building beautiful, quality and purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Our developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence.
We’ve won a host of awards; including becoming the first ever retirement living specialist to have been named overall ‘Housebuilder of the Year’ by the WhatHouse? Awards. We have also maintained our 5* HBF Customer Satisfaction Rating for many years.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
About the role
We’re looking for a personable and engaging Customer Enquiry Consultant to join our growing business.
You will be responsible for managing incoming calls and online enquiries from customers, who are looking to purchase a brand new retirement apartment. It is important that each customer receives a first class service from the minute they engage with us.
This is like no other customer service role you will find, as you are encouraged to spend time with your customer on the phone to understand their requirements and personal situation. You will put the customer at the centre of everything you do. The information you have recorded is then added to our Sales & Marketing database, accuracy and attention to detail at this stage is vital.
You will have the opportunity to speak with some wonderful people and play a pivotal part in the customer’s journey to starting a new chapter of their lives.
Hours of work are 9.00am to 5.30pm Monday to Thursday and 9.00 to 5.00pm on Friday, with one hour for lunch.
We are looking for a customer-centric person, who is proactive, motivated and loves talking to people. You be professional with an excellent telephone manner and listening skills.
The successful Customer Enquiry Consultant will have a background in customer service, administration, retail or something similar. You will be proficient with most Microsoft packages including Word and Outlook and have competent data entry and typing skills.
Above all you will love working in a busy team environment and balance your passion for customer service with accuracy and attention to detail.
How you’ll be rewarded
- Competitive salary
- Free parking
- Annual holiday entitlement – 24 days + Bank Holidays
- Day off on your birthday
- All the tea & coffee you can drink
- Modern offices and workspace
- Group Personal Pension Plan
- Life Assurance
- John Lewis vouchers for expectant parents
- Heath screening
- Eye Care Scheme
- Training Courses
- Professional development and future career opportunities
If you want to be part of our success story, please send your CV and a covering letter to firstname.lastname@example.org quoting reference number SW1234. Closing date for applications is 29th April 2022.