Customer Feedback Administrator

Job title: Customer Feedback Administrator, Ringwood

About us

We are Churchill Retirement PLC, the fastest growing company in the UK retirement house building sector and we’re looking for people like you.

We’re a family-run, privately-owned business and we’re going places.  We’re proud of what we do and the people we work with. We have ambitious plans for the future, now employing over 600 people.

We pride ourselves on building beautiful, quality and purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Our developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence.

We’ve won a host of awards; most recently we have been recognised by The Sunday Times as the 3rd  Best Company to Work For and became the first ever retirement living specialist to have been named overall ‘Housebuilder of the Year’ by the WhatHouse? Awards.

About the role

We’re looking for a Customer Feedback administrator to be the point of contact for anybody coming into contact with the business to manage and deal with feedback, complaints and correspondence. You will be required to maintain a relationship with our Customers in a sensitive and appropriate manner through to the resolution of the issue. Thus a keen eye for detail and a professional manner is expected at all times.

You will be required to work at a fast pace, deal with complex issues in a helpful manner, and send well-constructed replies both orally and in writing in response to Customers that contact the Company. 

Hours of work are Monday to Thursday, 9.00am to 5.30pm and Fridays 9am – 5pm.

About you

How you’ll be rewarded

  • Competitive salary
  • Annual holiday entitlement - 24 days + Bank Holidays
  • Health Screening
  • Day off on your birthday
  • Group Personal Pension Plan
  • Life Assurance
  • Colleague Introduction reward scheme
  • Eye Care Reimbursement
  • £200 vouchers for expectant parents
  • Land Introduction Bonus

If you want to be part of our success story send your CV and a covering letter to quoting reference number GRP1197. Closing date for applications is 06.08.21.

Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty