Customer Relations Consultant

Job title: Customer Relations Consultant

Location: Ringwood

About us

We are Churchill Retirement PLC, the fastest growing company in the UK retirement house building sector and we’re looking for people like you.

We’re a family-run, privately-owned business and we’re going places.  We’re proud of what we do and the people we work with. We have ambitious plans for the future, now employing over 600 people.

We pride ourselves on building beautiful, quality and purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Our developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence.

We’ve won a host of awards; most recently we have been recognised by The Sunday Times as the 3rd  Best Company to Work For and became the first ever retirement living specialist to have been named overall ‘Housebuilder of the Year’ by the WhatHouse? Awards.

About the role

We’re looking for an enthusiastic Customer Relations Consultant to promote our beautiful retirement developments.

Based from our stunning Head Office in Ringwood, you’ll play a key role in the business, generating our initial customer viewings at developments.  You’ll be contacting our database of Customers via telephone, letting them know about our upcoming Lodges, current promotional activity and events.  Your objective is to gain a commitment from the Customer to visit one of our developments. 

After the call, you’ll be responsible for recording all relevant information on our Sales & Marketing database, including diarising any appointments and following up with letters.

You’ll liaise on a regular basis with the Sales & Marketing Team, including regular feedback to the Regional Sales Manager.  

You will also support our inbound call team when necessary. 

Hours of work are 9.00am to 5.30pm Monday to Thursday and 9.00 to 5.00pm on Friday, with one hour for lunch.  Although predominantly office based, there is a requirement to attend Regional/Area Sales & Marketing meetings and Pre-marketing events. 

About you

We’re looking for a professional and personable individual with an excellent telephone manner.  It’s essential that you have recent office experience, preferably in a Property environment, including excellent keyboard and word processing skills with knowledge of Word, Excel and Outlook.  Previous customer service experience, preferably within retirement, is also essential. 

You’ll need to be comfortable working under pressure to achieve targets and using your initiative to problem solve. 

How you’ll be rewarded

  • Competitive salary
  • Annual holiday entitlement – 24 days + Bank Holidays
  • Group Personal Pension Plan
  • Life Assurance
  • John Lewis vouchers for expectant parents
  • Day off on your birthday
  • Childcare Voucher Scheme
  • Eye Care Scheme
  • Training Courses
  • Professional development

If you want to be part of our success story, please send your CV and a covering letter to yourcareer@crl.co.uk quoting reference number GRP1191. Closing date for applications is 18.06.21.

Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty