Job Title: Customer Relations Consultant
- Fantastic opportunity to join our expanding customer relations team, which manages all enquiries from our customers looking to purchase their retirement apartment.
- Based in our stunning head office, you will be joining a wonderful close-knit team, who work in support of one another.
Churchill Retirement Living were recognised by The Sunday Times as the 3rd Best Company to Work in 2020!
We are Churchill Retirement Living, the fastest growing company in the UK retirement house building sector and we’re looking for people like you.
We’re a family-run, privately-owned business and we’re going places. We’re proud of what we do and the people we work with. We have ambitious plans for the future, now employing over 600 people.
We pride ourselves on building beautiful, quality and purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Our developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence.
We’ve won a host of awards; including becoming the first ever retirement living specialist to have been named overall ‘Housebuilder of the Year’ by the WhatHouse? Awards. We have also maintained our 5* HBF Customer Satisfaction Rating for many years.
About the role
We’re looking for a personable and engaging Customer Relations Consultant to join our growing business.
You will be responsible for maintaining strong customer relationships with people who have previously enquired about purchasing a new retirement apartment within a development which is still under construction. Our customers enquire early on in the building of a development and it is your role to maintain contact and engagement until it is safe for them to visit and meet the on-site Sales Executive.
This includes things such as; calling the customer at agreed times with progress reports, arranging visits to a nearby developments, sending out our Lifestyle Living Magazine and inviting them to events.
This is like no other customer service role you will find, as you are encouraged to spend time with your customer on the phone to understand their requirements and personal situation. You will put the customer at the centre of everything you do. The information you have recorded is added to our Sales & Marketing database, accuracy and attention to detail at this stage is vital.
You will have the opportunity to speak with some wonderful people and play a pivotal part in the customer’s journey to starting a new chapter of their lives.
Hours of work are 9.00am to 5.30pm Monday to Thursday and 9.00 to 5.00pm on Friday, with one hour for lunch.
We are looking for a customer-centric and self-motivated person, who is proactive and loves talking to people. You will be professional with an excellent telephone manner and listening skills.
The successful Customer Relations Consultant will have a background in customer service, sales, retail, or something similar. You will be proficient with most Microsoft packages including Word and Outlook and have competent data entry and typing skills.
Above all you will love working in a busy team environment and balance your passion for customer service with accuracy and attention to detail.
How you’ll be rewarded
- Competitive salary
- Bonus scheme
- Free parking
- Annual holiday entitlement – 24 days + Bank Holidays
- Day off on your birthday
- All the tea & coffee you can drink
- Modern offices and workspace
- Group Personal Pension Plan
- Life Assurance
- John Lewis vouchers for expectant parents
- Heath screening
- Eye Care Scheme
- Training Courses
- Professional development and future career opportunities
If you want to be part of our success story, please send your CV and a covering letter to firstname.lastname@example.org.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty