IT Field Technician – Midlands & Northern

About us

We are Churchill Retirement Living, the fastest growing company in the UK retirement house building sector and we’re looking for people like you.

We’re a family-owned business and we’re going places. We’re proud of what we do, and the people we work with. We have ambitious growth plans for the future, now employing over 600 people and growing all the time.

We pride ourselves on building beautiful, quality, purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence.

We’ve won a host of awards; most recently we have been recognised by The Sunday Times as the 3rd Best Company to Work for in the UK and became the first ever retirement living specialist to be crowned overall ‘Housebuilder of the Year’ by the WhatHouse? Awards 2016.

About the role

It is exciting times here at Churchill Retirement Living and due to our bold growth plans we are recruiting for an ICT Field Technician.

You will provide technical support and service fulfilment to users of ICT within the Regional Offices (based in Bromsgrove & Warrington), and our developments across our Midlands region and newly formed Northern region.   The role will therefore include desktop and remote support, as well as travel when needed.

On occasions, you will also provide remote support to users in our other Regions to support the wider ICT department.

You will plan, prepare and perform IT equipment set ups and installations at site cabins, sales offices and Lodge Managers offices.  Provide 1st and 2nd line support to ICT users in the resolution of reported faults, fulfil service requests made by ICT users (via the ICT ServiceDesk), monitor and report on the performance of ICT services within the region and support project work as required.

About you

We would love to hear from you if you have previous ICT Technician experience with a good working knowledge across a range of end user devices including desktops, laptops, printers, phones, routers, mobiles and tablets, and a knowledge of Microsoft products.  Previous experience of ServiceNow Help Desk system or a similar ticketing system is desirable.

This is a busy role so you will work well in busy environments and will be able to effectively prioritise your workload.  You will also have experience of supporting a distributed user base.  

You will need to have excellent interpersonal and communication skills, have effective analytical and problem solving skills and have a high level of attention to detail.  You will also be highly organised, be capable of managing your own workload and capable of working alone or as part of a team.

This role is based at our Midlands Regional Office with frequent travel within the Midlands and Northern Regions.  The working hours are Monday to Thursday 9:00am – 5:30pm, Friday 9:00am – 5:00pm.


How you’ll be rewarded

  • Competitive salary
  • Company car or cash for car allowance
  • Annual holiday entitlement of 24 days + Bank Holidays
  • Day off on your birthday
  • Excellent Colleague benefits including:
  • John Lewis vouchers - £200 to all expectant mums and dads
  • Ongoing investment into your personal development
  • Training Courses and Professional Memberships paid
  • Colleague well-being initiatives and ambassadors
  • Peer recognition programme
  • Colleague referral bonus
  • Access to Employee Assistance programme
  • Eyecare reimbursement
  • Land introduction bonus
  • Friends & family discount against the cost of a new Churchill apartment
  • Charitable match-funding programme for Colleagues wishing to raise money for their chosen charities


If you want to be part of our success story, please send your CV and a covering letter to quoting reference number GRP1224.

Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty