Job title: Customer Service Maintenance Technician
Location: Worcester, Midlands
We are Churchill Retirement Living, the fastest growing company in the UK retirement housing sector and we’re looking for people like you.
We’re a family-run, privately-owned business and we’re going places. We’re proud of what we do and the people we work with. We have ambitious plans for the future, now employing over 600 people.
We pride ourselves on building beautiful, quality and purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Our developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence.
We’ve won a host of awards; including becoming the first ever retirement living specialist to have been named overall ‘Housebuilder of the Year’ by the WhatHouse? Awards. We have also maintained our 5* HBF Customer Satisfaction Rating for many years.
About the role
We’re looking for a talented Customer Service Maintenance Technician to work across our developments in the Worcester, Midlands area.
This role would be best suited to an individual that resides close to Worcester due to travel demands.
As a Customer Service Technician, you will provide professional support services to customers requiring repairs and alterations within their newly purchased Retirement Apartment. All work will be completed with a high standard of workmanship and provided complimentary to the customer from first occupation through the first two years of occupation.
Due to the travel requirement of the role, you will be predominately based at our Lodges, and will be provided with a Van in order to visit the Lodges within the region in need of assistance. You will be required to stay away from home at least one night a week.
You will also be provided with a hand held tablet to assist you with your daily tasks.
Hours of work are Monday to Thursday, 9.00am to 5.30pm and Fridays 9am – 5pm.
Due to the varied nature of the job, it is essential that you have knowledge and practicable experience of carpentry, plumbing, decorating and ideally will hold a basic electrical qualification. Previous experience in housebuilding would be advantageous.
It is also essential that you have a valid UK Drivers License in order to travel to each Lodge within the region and educated with a technical qualification in building, such as City & Guilds.
You will demonstrate professional customer service skills and communicate with our customers with tact and diplomacy. You will also have pride in your work and tidy after yourself when carrying out duties and repairs.
How you’ll be rewarded
- Competitive salary
- Annual holiday entitlement of 24 days + Bank Holidays
- Day off on your birthday
- Excellent Colleague benefits including:
- Group Personal Pension Plan
- Life Assurance
- Private Medical
- Health Screening
- John Lewis vouchers - £200 to all expectant mums and dads
- Ongoing investment into your personal development
- Training Courses and Professional Memberships paid
- Colleague well-being initiatives and ambassadors
- Peer recognition programme
- Colleague referral bonus
- Access to Employee Assistance programme
- Eyecare reimbursement
- Land introduction bonus
- Friends & family discount against the cost of a new Churchill apartment
- Charitable match-funding programme for Colleagues wishing to raise money for their chosen charities
If you want to be part of our success story, please apply by sending your CV and covering letter quoting reference number GRP1213, to email@example.com.