Service Desk Analyst

Job title:  Service Desk Analyst

Location:  Ringwood

About us

We are Churchill Retirement Living, the fastest growing company in the UK retirement house building sector and we’re looking for people like you.

We’re a family-run, privately-owned business and we’re going places. We’re proud of what we do, and the people we work with. We have ambitious growth plans for the future, now employing 600 people and growing all the time.

We pride ourselves on building beautiful, quality, purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence.

We’ve won a host of awards; most recently we have been recognised by The Sunday Times as the 03rd best company to work for and in 2016 we became the first ever retirement living specialist to have been named overall ‘Housebuilder of the Year’ by the WhatHouse? Awards.

About the role

It is exciting times here at Churchill Retirement Living and due to our bold growth plans we are recruiting for a Service Desk Analyst to support the Company’s growing IT team, based in Ringwood, Hampshire.

You will provide user support and customer service on all company supported computers, applications and software as well as troubleshooting problems and advising users on appropriate actions.

The key requirements of the role are to allocate the teams workload by responding to the Service Desk tickets to enable the team to effectively support all colleagues.

You will be the first point of contact for all support tickets, where possible resolving or re-assigning as appropriate to other team members.  Work would typically include creating new starter accounts, desktop & remote support and building/configuring PC’s and laptops.

You will be required to follow standard Service Desk procedures.

About you

We would love to hear from you if you have previous IT Helpdesk experience with a good working knowledge of Windows Operating Systems, a knowledge of Microsoft products and computers and printers in general.  However, if you have a keen interest in technology and have proven customer service experience we would still love to hear from you.

This is a busy role so you will work well in busy environments and will be able to effectively prioritise your workload with a strong emphasis on customer service. 

You will need to have excellent interpersonal and communication skills, have effective analytical and problem solving skills and have a high level of attention to detail.  You will also be highly organised, be capable of managing your own workload and capable of working alone or as part of a team.

The working hours are Monday to Thursday 9:00am – 5:30pm, Friday 9:00am – 5:00pm. There may be an occasional requirement to travel but most of the role is office based.

How you’ll be rewarded

  • Competitive salary
  • Annual holiday entitlement - 24 days + Bank Holidays
  • Group Personal Pension Plan
  • Life Assurance
  • Health screening
  • Mothercare vouchers - £200 to all expectant mums and dads
  • Day off on your birthday
  • Childcare Voucher Scheme
  • Eye Care Reimbursement Scheme
  • Training Courses
  • Professional development

If you want to be part of our success story send your CV and a covering letter to your yourcareer@crl.co.uk