Our Customer Charter

Our customer charter

At Churchill Retirement Living, we have developed a Customer Charter for all those seeking to buy a retirement apartment in the UK. As one of the UK's leading property developers, we are committed to:

  • Treating Customers fairly as set out in the Consumer Code for Homebuilders
  • Providing Customers with comprehensive information on their purchase in an easy to understand format
  • Ensuring information is accurate, up-to-date and reliable for Customers to make sound buying decisions
  • Providing excellent levels of service, both during the buying process and after move in day
  • Ensuring Millstream Management Services oversees the smooth and efficient running of our developments to meet our high expectations
  • Ensuring Customers are guided throughout the entire process with appropriate access to feedback and communication processes
  • Continually monitoring service levels through Customer research and experience insight.

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