Churchill Retirement Living achieves 5-star Customer Satisfaction Rating again

Churchill Retirement Living has once again received the maximum 5-star rating in an independent customer satisfaction survey.

The national survey, undertaken by industry body the Home Builders Federation (HBF), asked Owners how satisfied they were with the quality of their new property and whether they would recommend their housebuilder to a friend. Over 90% of Churchill’s Owners said they would recommend them, meaning that Churchill once again achieved a 5-star rating.

The results of the survey, now in its 13th year, were announced by the HBF’s Executive Chairman, Stewart Baseley, at a special presentation at the Royal Institute of Chartered Surveyors in Parliament Square, London on Wednesday 21st March.

Clinton McCarthy, Managing Director of Churchill Retirement Living, said:

We are very pleased to achieve this top rating for customer satisfaction for a third year running, based on an independent survey of our Owners. At Churchill we are constantly looking to provide the highest quality apartments and the best customer service. To know that over 90% of our Owners would recommend us to a friend is a credit to our team and we will now look to build on this and keep getting even better.

“We also recently achieved 4th place in the Sunday Times list of Best Companies to Work For in the UK, so accolades like this are great to show that we have a winning combination of happy Colleagues and happy Owners.”


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