Churchill has received the maximum 5 Star rating for the seventh year running in an independent customer satisfaction survey by industry body the Home Builders Federation (HBF).
The national survey asked new apartment owners how satisfied they were with the quality of their new property and whether they would recommend their housebuilder to a friend. Over 90% of customers said they would recommend Churchill, meaning the retirement specialist once again achieved a 5 Star rating.
The full results of the HBF survey, which is in its 17th year, can be found here: https://www.hbf.co.uk/policy/policy-and-wider-work-program/customer-satisfaction-survey/latest-results/
Spencer J McCarthy, Chairman & CEO of Churchill Retirement Living, said:
“We are delighted to have maintained our top 5 Star customer satisfaction rating for a seventh consecutive year, based on an independent survey of our Owners. At Churchill we pride ourselves on providing the highest quality retirement apartments and the best customer service. After the challenges of the last two years it is a huge credit to our team that 93% of our Customers say they would recommend us to a friend.”