Happy Colleagues and Happy Customers at Churchill

Churchill Retirement Living, the UK’s fastest growing privately-owned retirement housebuilder, has received the maximum five star rating in an independent customer satisfaction survey.

The national survey, undertaken by industry body The Home Builders Federation (HBF) asked owners how satisfied they were with the quality of their new property and whether they would recommend their housebuilder to a friend.

93.9% of Churchill owners would recommend them, compared with a benchmark of 83.3%. The specialist housebuilder also achieved 96% for quality which means that 96% of owners stated they were ‘Very Satisfied’ or ‘Satisfied’ with the quality of their new home. The benchmark group was 84.6%.

The results of the survey, now in its eleventh year, were announced by the HBF’s Executive Chairman, Stewart Baseley, and Nick Raynsford MP at a special presentation at the Institution of Civil Engineers on Great George Street in Westminster last night (Thursday 17th March).

The five star award from the HBF comes shortly after Churchill Retirement Living was named in the Top 100 Best Companies to work for in the UK by the Sunday Times. Achieving 14th place, Churchill was the only housebuilder to make the listing. Although listed four times previously, the expansion of the company saw Churchill move into the medium companies category for the first time, competing against companies with up to 3,500 employees.

Spencer McCarthy, Chairman and Chief Executive Officer of Churchill Retirement Living, said: “We could not be happier about our recent achievements – happy colleagues and happy customers is the Holy Grail for every successful organisation. We work tirelessly at Churchill to invest in both our people and our homebuyers, and never rest on our laurels, knowing we can always improve. 

“To achieve industry leading standards in both the quality of our properties and the kind of company we are to work for is testament to the quality of the Churchill team at every level and a reflection of the customer-orientated culture that runs throughout the organisation.”

Stewart Baseley, Executive Chairman of the Home Builders Federation, said: “The Customer Satisfaction survey is an established barometer for measuring house builders’ customer service levels. The scheme is an independently monitored survey of the people who really matter to our industry, our customers. To achieve such a high level of customer satisfaction, especially at a time when housing output overall is increasing rapidly, requires commitment from board room to site, and is a fantastic achievement.”