Q & A with Spencer McCarthy

Tell us about Churchill Retirement Living?

Our retirement developments can be found in prime locations throughout South of England and Midlands and we’re perusing development opportunities in the North.

When downsizing into one of our properties, people often want to stay in the area they’ve lived for many years. However, we also see people moving areas, perhaps to be closer to their families or to be by the sea in their retirement years.

Location is really crucial in our business to ensure we’re providing customers with everything they need, right on their doorstep. Alongside that, we offer exceptional quality and customer service.

What do Churchill Retirement Living offer buyers?

We pride ourselves on building beautiful, quality, purpose-built one and two bedroom retirement apartments in desirable locations across the UK for people aged 60 and over who are looking for an independent lifestyle.

Our retirement homes are designed to take away all the hassle and fears than can be experienced by older people and provide security, peace of mind, independence and retained home ownership.

Added to this we offer the full package, so support with selling your home, rightsizing, removals and even help with interior decor.

What financial incentives are on offer for buyers?

We have a number of packages and incentives. Our ‘Selling Made Easy’ service takes away the stresses and strains associated with selling a property. We deal with estate agents on the purchasers’ behalf to help ensure that the property is being well marketed and viewings are being arranged to secure a sale as quickly as possible at a good market price.

Alternatively, our Home Exchange service provides a simple and effective alternative to selling on the open market.  It means homeowners can move into their new property far faster and takes away the hassle of selling an existing property.

We also offer £2,000 towards estate agent's fees and £500 towards panel solicitor's fees. In addition we’ll also pay for home removals, including all packing and unwrapping.

Owners are also given a Churchill Reward Card, which provides our owners with a number of exclusive discounts and deals with selected businesses.

What internal features make your retirement properties appealing?

Our developments are specifically designed to meet the needs of active, independent retired people.  Apartments have spacious rooms throughout with a combination of design and functionality. Our fully fitted, stylish kitchens include a built in fridge and freezer, hob and an oven, all located at an easy-reach height. All of the properties benefit from illuminated light switches for added convenience. Owners also enjoy ultimate peace of mind from a fitted camera entry system, offering the highest level of security and a 24 hour emergency call system.

We offer a range of communal facilities for owners, such as the Owners’ Lounge, which hosts regular social events - this is a feature of all developments. When friends and family visit, a Guest Suite is also available for their use. We also have wellbeing suites on selected developments and new to 2015 are coffee bars and fitness rooms.

What external features make Churchill Retirement Living stand out? 

A great deal of thought, research and planning goes into selecting the location of every development. We ensure our retirement properties are built in central locations within easy access of public transport links, shops, local facilities and essential services, all reducing the need to travel by car.  Developments also feature beautiful managed communal gardens.

Alongside this, other benefits include companionship and a community which reduces isolation, loneliness and depression. Our apartments help to maintain an independent lifestyle and heath and general wellbeing. The safety and security features we have as standard also reduce anxieties and worries experienced by many elderly people.

How do you deliver the quality you are known for in a Churchill Retirement Living development?

The team are involved in each step of the build - from initial design concepts to putting the last handle on the front door - are all expert tradesmen who work to the highest quality standards.

We are a family run business with a strong well respected reputation, and as a result we have long established relationship with our business partners and contractors, who we know and trust.

What after sales support do you offer?

Alongside a ten year NHBC warranty, we have a two year warranty covering our apartments.  If there is any need for repairs we have skilled technicians who will fix any problems. They build a good rapport with our owners and we do our best to exceed their expectations.

All our retirement developments have a Lodge Manager, who is there to provide support for owners. The importance we place on our Lodge Managers is crucial as they are fundamental to the running and feel of our developments. In the case of an emergency they can be contacted via a personal pendant or from call points located within the building. During periods when the Lodge Manager is off duty, any emergencies are covered by the 24 hour Careline response system

Ongoing maintenance of properties is provided by our subsidiary, Millstream Management Services who ensure the properties remain well maintained and cared for.

What’s next for Churchill?

We are always evolving, from the most up to date design and build, to added extras in developments.

We’re currently funding a PhD research project that aims to explore what the homes of older people could look like in the future. The research, which is already one year into a three year study, seeks to influence the design response to specialist retirement housing.

Added to this, as a business we have started expanding from our traditional patch in the South of England, moving further into the Midlands and to the North.

We have bold plans and it’s an exciting time to be part of Churchill Retirement Living.

View our current retirement apartments for sale here: www.churchillretirement.co.uk/retirement-apartments-for-sale/

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