Our Customer Charter

Our customer charter

At Churchill Retirement Living we have developed a Customer Charter for all those seeking to buy a retirement apartment in the UK.  As one of the UK’s leading retirement property developers we are committed to:

  • Treating Customers FAIRLY as set out in the Consumer Code for Homebuilders
  • Providing Customers with COMPREHENSIVE information on their purchase in an easy to understand format
  • Ensuring information is accurate, up to date and RELIABLE for Customers to make sound buying decisions
  • Providing EXCELLENT levels of SERVICE, both during the buying process and after the move in
  • Ensuring Millstream Management Services oversees the smooth and efficient running of our developments to meet our HIGH EXPECTATIONS
  • Continually MONITORING service levels through Customer Research


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